Skip to main content

Tensor Energy Privacy Policy

Effective as of January 1, 2022

This Privacy Policy explains how Tensor Energy k.k. (“Tensor, or “we”, “us” or “our”) handles personal information that we collect

  • through our website at www.tensorenergy.jp (the “Site”);
  • about users of the Tensor Cloud service (the “Service”);
  • in connection with our marketing activities;
  • at events we host; and
  • in other settings where we post this Privacy Policy.

Tensor respects your privacy rights and is committed to transparency in how we collect, use and share your personal information. If you have any questions or concerns about your personal information or this Privacy Policy, contact us through the contact section of our website.

Tensor's Service and Customer Data​

Registered users of the Service (“Customers”) are businesses that use it to collect and manage information about renewable energy assets (“Asset Data”), including information about technical specifications, contracts, and counterparties.

Asset Data may include, without limitation, information about the identity of your counterparties (such as name, postal address, email address, IP addresses and phone numbers), as well as information about the contractual terms of power purchase agreements ("PPAs") between you and your counterparties. Our use of Asset Data provided by you in connection with our Service is subject to a written agreement between Tensor and you.

Personal Information We Collect​

Information you give us​

Personal information that you may provide through the Service or otherwise includes:

  • Contact information, such as your first name, last name, professional title, organizational affiliation, postal address, office location, email address and telephone number;

  • Profile information, such as your username, password and preferences;

  • Communications, such as information you provide when you respond to surveys, participate in market research activities, participate in telephone conferences with our representatives (which may be recorded with your permission where permitted by law); report a problem with Service, receive customer support or otherwise communicate with us;

  • Transaction information, such as the credit card or other payment details that you use to pay for the Service, and your Service-related billing information and transaction history;

  • Marketing information, such as your preferences for receiving marketing communications and details about how you engage with them; and

  • Other information that you choose to provide but is not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Information from third party sources​

We may combine personal information we receive from you with personal information we obtain from other sources, such as our Customers; data providers; affiliates within our corporate group of companies; business partners, such as joint marketing partners and event co-sponsors; and publicly accessible sources, such as social media platforms.

Data collected automatically​

We, our service providers, and our business partners may automatically log the following information about you, your computer or mobile device, and your activity over time on the Site and other online services:

  • Device data, such as your computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, unique identifiers, and general location information such as city or town.

  • Usage data, such as the website you visited before browsing to the Site, pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.

Some of our automatic collection is facilitated by:

  • Cookies, which are text files stored on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently and remembering your preferences, enabling functionality, helping us understand user activity and patterns.

  • Javascript libraries, which are snippets of code within web pages that execute when certain actions take place.

  • Web beacons, also known as pixel tags or clear GIFs, which are typically used to demonstrate that a webpage or email was accessed or opened, or that certain content within it was viewed or clicked, typically to compile statistics about usage of websites and the success of marketing campaigns.

Sensitive personal information​

We ask that you not share with us any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or union membership) on or through the Service or otherwise. If you do anyway, you must consent to our processing and use of such sensitive personal information in accordance with this Privacy Policy.

Changes to your personal information.​

It is important that the personal information we hold about you is accurate and current. Please let us know if your personal information changes during your relationship with us by updating your registration profile or contacting us through the contact form on our website.

##How We Use Your Personal Information We use your personal information for the following purposes or as otherwise described to you at the time of collection:

Service delivery​

We use your personal information to:

  • provide, operate, maintain, and improve the Service;
  • communicate with you regarding the Service if you are a Customer, including by sending you Service announcements, technical notices, updates, security alerts, and support and administrative messages;
  • process your Service subscription transactions and process your related payments:
  • understand your needs and interests, and personalize your experience with the Service; and
  • provide support for the Service and respond to your requests, questions and feedback.

Site operation​

We use your personal information to:

  • provide, operate, maintain and improve the Site;
  • understand your needs and interests, and personalize your experience with the Site; and
  • provide support for the Site and respond to your requests, questions and feedback.

Research and development​

We may use your personal information for research and development purposes, including to analyze and improve the Service and our business and develop other products and services. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.

Marketing​

We and our third party advertising partners may collect and use your personal information for direct marketing purposes: If you request information from us, use the Service or participate in our surveys, promotions or events, we may send you Tensor-related marketing communications as permitted by law but will provide you with the ability to opt out.

Compliance and protection​

We may use your personal information to:

  • protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
  • audit our internal processes for compliance with legal and contractual requirements and internal policies;
  • enforce our Terms of Service;
  • protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft; and
  • comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.

In some cases we will ask for your consent to collect, use or share your personal information for other purposes. For example, we may ask for your consent to send you marketing emails where required by law or to post your testimonial or endorsement.

How We Share your Personal Information​

We do not share the personal information that you provide us with other organizations without your express consent, except as described in this Privacy Policy. We may share your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection:

  • Service Providers. We may employ companies and individuals to help provide the Site or Service on our behalf or help us operate our business (such as IT, customer support, hosting, website analytics, email delivery, marketing and advertising, research, event management). They are permitted to use your personal information only as authorized to perform these tasks in a manner consistent with this Privacy Policy.

  • Payment processors. Any payment card information you use to make a purchase on the Service is collected and processed directly by our payment processor, Stripe, and we never physically receive or store your full payment card information. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security. Stripe may use your Payment Information in accordance with its own Privacy Policy here: https://stripe.com/privacy.

  • Advertising partners. We work with third party advertising companies that collect information about your activity on the Site and other online services to help us advertise our services (including, through interest-based advertising), and/or use hashed customer lists that we share with them to deliver ads to them and similar users on their platforms.

  • Customers. When you have an organization-administered account your organization can access your information as described in the Organization-Administered Accounts section below.

  • Affiliates. We may disclose your personal information to our subsidiaries and corporate affiliates for use consistent with this Privacy Policy.

  • Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services they render to us.

  • Compliance and protection. We may disclose your personal information as we believe appropriate to government or law enforcement officials or private parties (a) for the compliance and protection purposes described above; (b) as required by law, lawful requests or legal process, such as to respond to subpoenas or requests from government authorities; (c) where permitted by law in connection with any legal investigation; and (d) to prosecute or defend legal claims.

  • Business Transfers. We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business deal (or potential business deal) such as a merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy, in which case we will make reasonable efforts to require the recipient to honor this Privacy Policy.

Your Choices​

Access, Update, Correct or Delete Your Information​

Customers may review, update, correct or delete the personal information in their registration profile by logging into their account or contacting us through the contact form on our website.

Access to Data Controlled by our Customers​

Tensor has no direct relationship with the third-parties whose personal information is contained within the Asset Data processed by the Service. An individual or company that seeks to access, correct or delete this information should direct their request to the Customer.

Marketing communications​

You may opt out of marketing-related emails by logging in and changing your account settings or by following the opt-out prompt in the email. You may continue to receive Service-related and other non-marketing emails.

Testimonials​

If you gave us consent to post a testimonial to our site, but wish to update or delete it, please contact us.

Cookies​

You may opt-out of certain cookie-based tracking activities on our Site in our Website Data Collection Preferences center. Additionally, most browsers let you remove and/or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser’s settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Service and our Site may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit http://www.allaboutcookies.org.

Do Not Track​

Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

Declining to provide your personal information​

If you do not provide information indicated as required or mandatory within the Service, or that is otherwise necessary to provide a requested service or feature within the Service, that portion or all of the Service may be unavailable to you and we may deactivate your account.

Security​

The security of your information important to us. We take a number of organizational, technical and physical measures designed to protect the personal information we collect, both during transmission and once we receive it. However, no security safeguards are 100% secure and we cannot guarantee the security of your information.

International Data Use​

Tensor is headquartered in Japan and has affiliates and service providers in other countries, and your personal information may be collected, used and stored in the Japan or other locations outside of your home country. Privacy laws in the locations where we handle your personal information may not be as protective as the privacy laws in your home country.

Third Party Sites and Services​

The Service may contain links to other websites and services operated by third parties, such as social media platforms, advertising services and other websites and applications. These links are not an endorsement of, or representation that we are affiliated with, any third party. We do not control third party websites, applications or services, and are not responsible for their actions. Other websites and services follow different rules regarding their collection, use and disclosure of your personal information. We encourage you to read their privacy policies to learn more.

Children​

The Service is not directed at, and Tensor does not knowingly acquire or receive personal information from, children under the age of 16. If we learn that any user of the Service is under the age of 16, we will take appropriate steps to delete that individual’s personal information and restrict that individual from future access to the Service.

Organization-Administered Accounts​

Where the Service is provided to you through your employer or another organization, please note that your organization’s administrator may be able to:

require you to reset your account password;

  • restrict, suspend or terminate your access to the Service;
  • access and retain information in and about your account;
  • access or retain information stored as part of your account;
  • change the email address associated with your account;
  • change your information, including profile information; and
  • restrict your ability to edit, restrict, modify or delete information. Please contact your organization or refer to your administrator’s organizational policies for more information.

Changes to this Privacy Policy​

We reserve the right to modify this Privacy Policy at any time. We encourage you to periodically review this page for the latest information on our privacy practices. If we make material changes to this Privacy Policy we will notify you by email (if you have an account linked to a valid email address) or another manner through the Service that we believe is reasonably likely to reach you.

Any modifications to this Privacy Policy will be effective upon our posting of the new terms and/or upon implementation of the new changes in the Service (or as otherwise indicated at the time of posting). In all cases, your continued use of the Service after the posting of any updated Privacy Policy indicates your acceptance of the update.