Tensor Cloud Terms of Use

Updated on June 1, 2023 Revised on July 29, 2025

These terms of use (hereinafter referred to as "these Terms") describes what is required for the registrants and contractees (defined in Article 2, Paragraph 2) to understand and agree upon when using this service (defined in Article 2, Paragraph 1) provided by Tensor Energy k.k. (hereinafter referred to as "our company"). These terms are applied when using our service, so we kindly ask you to read through these terms in their entirety and agree to them before using our service.

Article 1: Application

1. These terms are meant to establish the rights and obligations between our company and the user in relation to the use of this service and apply to all relationships involving the use of this service between the contractee and our company.
2. The rules, provisions, etc., separately established by our company regarding this service shall form part of these terms.

Article 2: Definitions

In these terms, unless otherwise stated, the following terms have the following meanings.

1. This Service refers to the Tensor Cloud provided by our company via the network. The details of the service are as separately defined in the Tensor Documentation.
2. Contractee refers to the corporation, group, or individual that has agreed to these terms and, based on Article 3 of these terms, has entered into a contract with our company regarding the use of this service.
3. Use Contract refers to the contract relationship regarding the use of this service, entered into between our company and the contractee when using this service. This includes these terms, the contract for using this service (hereinafter referred to as the "usage contract"), and all related terms & notices displayed on our website.
4. Registrant refers to the corporation, group, union, or individual who wishes to enter into a usage contract with our company.
5. Registered Information refers to the information set by our company that the the users and contractee provide to our company before entering into a usage contract, the information that our company has deemed necessary and requested to be registered during the use of this service, and the information in the case where the contractee themselves has added or changed these pieces of information.
6. Account refers to the ID and password issued by our company that is necessary for using this service.
7. Input Data refers to all data, including registered information, that the contractee inputs, uploads, sends/receives, or otherwise saves when using this service, data shared from other contractees, or data generated on this service through these actions.
8. Intellectual Property Rights refer to copyrights, patent rights, utility model rights, trademark rights, design rights, and other intellectual property rights (including the rights to acquire these rights or to apply for the registration of these rights).
9. External Service refers to services provided through the application programming interfaces (hereinafter referred to as "this API") related to this service and using the functions of this service or information provided from this service.

Article 3: Registration

1. Registrants can apply for registration to use this service (hereinafter referred to as "registration application") to our company by agreeing to comply with these terms and providing registration information to our company in the manner prescribed by our company.
2. Registration applications must always be performed by the corporation, group, union, or individual who will use this service, and registration applications by agents are generally not accepted. Also, registrants must provide true, accurate,and current information when applying for registration. If a registrant is a minor, the consent of a legal representative, such as a parent, must be obtained.
3. Our company will judge whether to approve the registration application of the registrant based on our company's standards, and when we decide to approve it, we will notify the registrant. The usage contract is established between our company and the contractee when our company gives this approval.
4. Contractees shall, at their own responsibility, appropriately manage and store accounts related to this service and shall not allow third parties to use, lend, transfer, change the name of, or trade such accounts.
5. The contractee shall be responsible for damages caused by insufficient management of account information, errors in use, or use by third parties, and our company shall not be liable for any damages.
6. If a contractee discovers that account information has been stolen or is being used by a third party, they shall immediately notify our company and follow our company's instructions. Even if the contractee suffers damages as a result of following our company's instructions in this case, our company shall not be liable for compensation for such damages.
7. Our company may refuse registration and re-registration if a registrant falls under any of the following reasons. Also, our company shall have no obligation to disclose the reason for such refusal.
   1. If there are false statements, errors, or omissions in all or part of the registration items provided to our company
   2. If our company determines that the person falls under any of the items in Article 34 (Exclusion of Antisocial Forces), Paragraph 1
   3. If our company determines that the person has violated contracts with our company in the past or is related to such a person
   4. If our company determines that the person has committed or is likely to commit any of the acts listed in Article 8 (Prohibited Acts)
   5. If payment has been suspended or becomes impossible, or if there has been an application for the commencement of bankruptcy proceedings, civil rehabilitation proceedings, corporate reorganization proceedings, special liquidation, or similar proceedings
   6. If our company otherwise determines that registration is inappropriate

Article 4: Service Content

1. This service is software provided via a network for the purpose of renewable energy management. The details of the service content are as separately defined in the Tensor Documentation.
2. Our company may subcontract the work related to this service at our company's discretion and judgment. In this case, our company shall impose obligations equivalent to our company's obligations under this contract on such subcontractors.

Article 5: Fees and Payment Method

1. The contractee shall pay the usage fee for this service (hereinafter referred to as "Usage Fee") as separately determined by our company as consideration for this service.
2. Payment of usage fees shall be made by bank transfer to a bank account designated by our company or by other methods designated by our company, with monthly settlement at the end of each month and payment by the end of the following month during the effective period of the usage contract. The contractee shall bear the costs required for payment, such as transfer fees.
3. In the event of suspension, termination, cancellation, or withdrawal based on Article 10 (Changes, Additions, Suspension, and Termination of this Service), Article 11 (Suspension of Use, Registration Deletion, Termination of Usage Contract, etc. by Our Company), and Article 12, or in any other case, our company shall not calculate usage fees on a daily basis or provide refunds, and the contractee shall pay the usage fees for the contract period to our company regardless of the date of cancellation or withdrawal.

Article 6: Ownership of Intellectual Property Rights

1. All property rights, whether tangible or intangible, including intellectual property rights related to this service and our company's website, belong entirely to our company or third parties who have granted our company the right to use such property rights, and no transfer or licensing beyond what is specified in these terms shall be granted to contractees.
2. The contractee represents and warrants to our company that they have the lawful right to register or transmit registered data and that the registered data does not infringe upon the rights of third parties.

Article 7: Case Disclosure

1. The contractee grants our company permission to use the contractee's name, abbreviation, and logo (hereinafter referred to as "Contractee Name, etc.") for the purpose of advertising this service.
2. When instructed by the contractee, our company shall promptly cease using the Contractee Name, etc.

Article 8: Prohibited Acts

1. Contractees shall not engage in any of the following acts when using this service:
   1. Acts that violate laws or public order and morals
   2. Making false reports to our company, other contractees, external partner businesses, or other third parties
   3. Causing damage, disadvantage, or discomfort to our company, other contractees, external partner businesses, or other third parties
   4. Impersonating others
   5. Using accounts of other contractees of this service (including but not limited to multiple people jointly using one account)
   6. Acts that infringe or may infringe upon intellectual property rights or other rights of our company or third parties used in connection with this service
   7. Acts that may interfere with the operation of this service or our company's website, etc.
   8. Acts that go against the purpose and objectives of these terms and this service
   9. Other acts that our company deems inappropriate, similar to the preceding items
2. If a contractee violates the preceding paragraph, our company may terminate the usage contract, suspend or stop the contractee's use of this service, delete the service account, or claim damages from the contractee.

Article 9: Handling of Information and Data Use

1. Our company may use registered information and input data for the following purposes, regardless of other provisions in these terms, and the contractee agrees to this:
   1. To provide this service to business users
   2. To respond to guidance, inquiries, etc. regarding this service
   3. To be used for analysis and processing in combination with our company's data
   4. To provide guidance on our company's products, services, etc.
   5. To respond to acts that violate these terms as determined by our company
   6. To notify of changes to terms, etc. related to this service
   7. To help improve our company's services and develop new services
   8. To create statistical information in a way that does not identify business names or individual names
   9. For other purposes incidental to the above usage purposes
2. Regardless of other provisions in these terms, the rights to analysis results, algorithms, generalized know-how, statistical data, etc. (collectively referred to as "Analysis Results, etc.") derived from our company's analysis of registered information and input data shall belong to our company, and the contractee may use the Analysis Results, etc. only for the purpose of streamlining planning, effectiveness analysis, operational work, etc. associated with the contractee's own marketing activities, limited to the contractee. Also, our company may create statistical information in a way that does not identify businesses or individuals and use and provide such information to third parties, regardless of whether it is during or after the term of the usage contract.
3. Matters other than those specified in this article shall be as separately defined in the privacy policy posted on our company's website and in the Tensor Documentation.

Article 10: Changes, Additions, Suspension, and Termination of this Service

1. Our company may change or add to all or part of the content of this service and software related to this service without prior notice to contractees. However, when making changes that involve significant reductions to this service or when terminating provision, we will notify contractees of the change or termination of this service, the content of this service after the change, and the timing thereof by posting on this website or other methods deemed appropriate by our company, a reasonable period before such change or termination.
2. Our company may suspend all or part of the provision and operation of this service at our company's discretion. Also, when our company suspends all or part of the provision and operation of this service at our company's discretion, our company will notify contractees of this by a method deemed appropriate by our company. However, in urgent cases, notification to contractees may not be provided.
3. Our company may temporarily suspend all or part of this service without prior notice to contractees when any of the following reasons arise:
   1. When performing regular or emergency maintenance or repairs on hardware, software, communication equipment, etc. for this service
   2. When services from cloud service providers or telecommunications carriers are not provided
   3. When it becomes difficult to provide this service due to natural disasters or other force majeure
   4. When it becomes difficult to provide this service due to fire, power outage, other unforeseen accidents, war, conflict, unrest, riots, labor disputes, etc.
   5. When system load concentrates due to excessive access or other unexpected factors
   6. When it becomes necessary to ensure the security of contractees
   7. When troubles, service provision interruptions or suspensions, service integration suspensions, specification changes, etc. occur in external services
   8. When the operation of this service becomes impossible due to laws or measures based on them
   9. In other cases similar to the preceding items, when our company deems it necessary
4. Contractees agree in advance that the use of this service may be restricted in whole or in part if they fall under any of the following items:
   1. When consistency cannot be confirmed in account confirmation and authentication
   2. When using this service in situations where internet connection and usage environment do not meet the conditions specified by our company
5. Our company shall not be liable for any damages incurred by contractees due to measures taken by our company based on this article.

Article 11: Suspension of Use, Registration Deletion, Termination of Usage Contract, etc. by Our Company

1. Our company may delete stored data (including but not limited to registration items and registered data), temporarily suspend use of this service, delete registrations, or terminate usage contracts without prior notice or demand if a contractee falls under any of the following reasons:
   1. If they violate any provision of these terms
   2. If it is discovered that there are false statements in registration items
   3. If there is no response for 30 days or more to contacts from our company requesting responses or inquiries
   4. If our company determines that they fall under any of the items in Article 34 (Exclusion of Antisocial Forces), Paragraph 1
   5. If our company determines that they have violated contracts with our company in the past or are related to such persons
   6. If our company determines that they have committed or are likely to commit any of the acts listed in Article 8 (Prohibited Acts)
   7. If they delay payment of usage fees for this service and do not resolve such delay by the date specified by our company
   8. If payment is suspended or becomes impossible, or if there is an application for the commencement of bankruptcy proceedings, civil rehabilitation proceedings, corporate reorganization proceedings, special liquidation, or similar proceedings
   9. If our company otherwise determines that registration is inappropriate
2. If any of the reasons in the preceding paragraph apply, the contractee shall naturally lose the benefit of time for all debts owed to our company (including not only debts under these terms but also the contractee's debt for damages to our company, but not limited to these) and must immediately fulfill all debts to our company.
3. Even after measures based on Paragraph 1 are taken, the contractee shall not be exempted from all obligations and debts (including but not limited to damages) to our company and other third parties related to the use of this service.
4. Our company shall not be liable for any damages incurred by contractees due to actions taken by our company based on this article, and even after measures based on Paragraph 1 are taken, our company may retain and use all data and other information provided by such contractees to our company.

Article 12: Withdrawal by the Contractee

1. Contractees may withdraw from this service by the prescribed method. Contractees who withdraw from this service shall not be able to use this service from the time of withdrawal.
2. When withdrawing, if there are debts owed to our company (including not only debts under these terms but also the contractee's debt for damages to our company, but not limited to these), the contractee shall naturally lose the benefit of time for all debts owed to our company and must immediately fulfill all debts to our company.
3. Even if a contractee withdraws in the middle of a usage contract based on these terms, usage fees corresponding to the remaining period of the contract shall be incurred, and our company shall not provide settlements or refunds through daily calculations, etc. to the contractee.
4. Even after withdrawing from this service, contractees shall not be exempted from obligations and debts incurred by the contractee through the use of this service to our company.
5. Our company may retain, use, or delete input data of contractees even after contractees withdraw from this service.
6. After withdrawing from this service, if contractees wish to register for this service again, they must go through registration procedures again. Contractees agree in advance that input data from before withdrawal will not be carried over even through re-registration procedures.
7. After withdrawing from this service, our company shall not deliver contractees' input data, and contractees agree to this without objection.

Article 13: API Integration

1. When API integration services are provided to contractees, contractees shall use such services at their own will and shall be responsible for all results arising from the use of such services. Also, our company shall not be responsible for changes, disclosure, or deletion of data caused by the use of API integration services.
2. Our company may change the content of this API or terminate its provision at our company's discretion. When our company terminates the provision of this API, our company shall notify contractees in advance.
3. This service may integrate through APIs provided by external services, but such integration is not guaranteed, and our company shall not be liable if this service cannot integrate with external services.
4. When this service integrates with external services, contractees shall comply with the terms of use of such external services at their own cost and responsibility, and even if disputes, etc. arise between contractees and operators of such external services, our company shall not be liable for such disputes, etc.
5. Our company shall not be liable for any damages caused by measures taken by our company based on this article.

Article 14: Contractee Responsibilities and Limitation of Warranties

1. Contractees must appropriately prepare, at their own responsibility and cost, the environment and equipment necessary for contractees to use this service (including but not limited to internet connections, hardware such as computers, software such as web browsers, etc.), and our company shall not be responsible for the preparation of these.
2. Our company makes no warranties, whether express or implied, that the information provided through this service and all other information that contractees may obtain through this service are suitable for contractees' specific purposes, have expected functions, commercial value, accuracy, or usefulness, that contractees' use of this service complies with laws applicable to contractees or internal rules of industry groups, that it can be used continuously, that defects will not occur, that it will resolve problems related to the use of this service, that content provided through this service can be used legally, that it complies with terms of use, etc. of services provided by parties other than our company, and that it does not infringe upon the rights of third parties.
3. Contractees shall use information, etc. obtained through this service at their own responsibility, making changes and corrections as necessary. Also, contractees agree in advance that our company shall not be liable for the accuracy of information provided by our company to contractees through this service.
4. Information described in this service and website is not intended to provide investment advice but is intended only to provide reference information for analysis, discussion, and consideration. Our company shall not be liable for any direct or indirect losses arising from its use.
5. Contractees shall verify the accuracy, adequacy, legality, validity, etc. of input data themselves, and even if contractees suffer damages as a result of using input data, our company shall not be liable.
6. Regarding transactions, communications, disputes, etc. that arise between contractees and other contractees, external service operators, or other third parties in connection with this service or our company's website, etc., contractees shall handle and resolve such matters at their own responsibility, and our company shall not be liable for such matters.
7. Our company shall not be liable for damages incurred by contractees in connection with interruption, suspension, termination, inability to use, or changes in the provision of this service by our company, deletion or loss of input data, cancellation of contractee registration, loss of data or failure or damage to equipment due to the use of this service, or other damages incurred by contractees in connection with this service, except in cases where our company has intent or gross negligence.
8. Our company shall not be liable for any damages incurred by contractees in connection with this service, except when our company has intent or gross negligence. When our company has intent or gross negligence, if this paragraph and other provisions exempting our company's liability for damages are invalidated due to the application of laws or other reasons, our company's liability shall be limited to direct and ordinary damages actually incurred due to reasons attributable to our company (excluding lost profits, etc.), regardless of the cause such as breach of contract or tort liability, and shall be capped at the total amount of usage fees for this service actually received from the contractee during the three-month period prior to the point when the cause of damage occurred.

Article 15: Damage Compensation

1. If a contractee causes damage to our company by violating these terms or in connection with the use of this service, the contractee must compensate our company for all such damages (including attorney and other professional fees and amounts equivalent to our company's personnel costs).
2. If a contractee receives claims from other contractees, external service operators, or other third parties in connection with this service or if disputes arise with such parties, they shall immediately notify our company of the content and handle such claims or disputes at their own cost and responsibility, and shall report the progress and results to our company based on requests from our company.
3. If our company receives any claims from other contractees, external service operators, or other third parties due to infringement of rights or other reasons in connection with a contractee's use of this service, such contractee must compensate for the amount our company was forced to pay to such third parties based on such claims and the amount our company bore for resolving disputes, etc. related to such claims (including attorney and other professional fees and amounts equivalent to our company's personnel costs).

Article 16: Late Payment Fee

If a contractee delays payment of usage fees, the contractee shall pay late payment fees at an annual rate of 14.6%.

Article 17: Confidentiality

1. Except as otherwise provided in these terms, contractees and our company shall treat information disclosed by the other party in connection with this service as confidential information, except with prior written consent from the other party, if it was explicitly requested to be kept confidential at the time of disclosure. However, information falling under any of the following items shall not be considered confidential information:
   1. Information already possessed when disclosed
   2. Information legitimately obtained from third parties without confidentiality obligations after disclosure
   3. Information independently acquired or created after disclosure, unrelated to information disclosed by the other party
   4. Information that was already publicly known when disclosed
   5. Information that became publicly known after disclosure due to reasons not attributable to oneself
2. Except as provided in the following paragraph, when disclosing confidential information to third parties (excluding direct or indirect parent companies, subsidiaries, and other affiliated companies of contractees or our company), prior written consent from the other party must be obtained. In this case, contractees or our company shall impose confidentiality obligations equivalent to this article on such third parties and shall be obligated to ensure compliance with such obligations.
3. If contractees or our company are requested to disclose confidential information, etc. based on laws, they shall notify the other party in advance and follow the other party's instructions regarding disclosure as much as possible.
4. Notwithstanding the provisions of the preceding paragraphs, our company may disclose confidential information to (1) our company's shareholders, (2) professionals such as lawyers, accountants, and tax accountants who are obligated to maintain confidentiality under law, and (3) public institutions such as financial instruments exchanges, but in cases (1) and (2), our company shall impose confidentiality obligations equivalent to these terms on such parties.
5. If a separate confidentiality agreement is concluded between contractees and our company, such confidentiality agreement shall take precedence over this article.
6. This article shall continue to be effective for one year after the termination of this contract.

Article 18: Effective Period

The effective period of the usage contract shall be one year from the date of establishment of the usage contract, except as otherwise specified. However, if neither party expresses an intention to refuse renewal of the usage contract by one month before the expiration of the effective period, it shall be automatically renewed under the same conditions for another year, and the same shall apply thereafter.

Article 19: Changes to the Terms

1. Our company may change the content of these terms within the scope that does not contradict the purpose of this service, based on the provisions regarding changes to standard terms under the Civil Code, when it conforms to the general interests of contractees or when there are reasonable reasons such as changes in social conditions, economic circumstances, or actual conditions regarding this service, or changes in laws.
2. When our company makes changes to these terms based on the provisions of the preceding paragraph, our company shall display the content of the changed usage terms on our company's website or notify contractees by methods determined by our company, and if contractees use this service after notification of such changes or do not complete registration cancellation procedures within the period determined by our company, contractees shall be deemed to have agreed to the changed terms, and the changed terms shall apply.
3. When our company makes changes to these terms not based on the provisions of Paragraph 1 of this article, our company shall obtain the consent of contractees regarding the content of the changed usage terms. In this case as well, our company shall publicize the content of the changed usage terms according to the provisions of the preceding paragraph. If contractees use this service or do not complete cancellation procedures between the time of such publicization and the date when the changed usage terms become applicable, contractees shall be deemed to have agreed to the content of the changed usage terms.

Article 20: Communication or Notice

Inquiries regarding this service, other communications or notices from contractees to our company, and notices regarding changes to these terms and other communications or notices from our company to contractees shall be made by methods determined by our company. When our company communicates or provides notice to contractees by email transmission or posting on our company's website, etc., such communication or notice shall be deemed to have been made at the time the email is sent from our company or posted on our company's website, etc.

Article 21: Assignment of Position

1. Contractees may not assign, transfer, provide as collateral, or otherwise dispose of their position under the usage contract or rights or obligations based on these terms to third parties without prior written consent from our company.
2. When our company transfers the business related to this service to another company (including cases such as mergers), our company may transfer the position under the usage contract, rights and obligations based on these terms, and contractees' registration items and other customer information to the transferee of such transfer in connection with such transfer, and contractees agree to such transfer in advance in this paragraph. The business transfer specified in this paragraph includes not only ordinary business transfers but also all cases where business is transferred, such as corporate splits.

Article 22: Severability

Even if all or part of any provision of these terms is determined to be invalid or unenforceable under laws, etc., the remaining provisions of these terms and the remaining part of the provision when part of a provision is determined to be invalid or unenforceable shall continue to have full effect.

Article 23: Disaster Recovery Objectives (RTO/RPO)

In the event of serious failures or data loss in this service, our company shall endeavor to achieve recovery time objective (hereinafter referred to as "RTO") of 12 hours and recovery point objective (hereinafter referred to as "RPO") of 1 hour within commercially reasonable limits. However, achievement of these objectives is not guaranteed, and users agree in advance that these may not be achievable due to force majeure or other reasons beyond our company's reasonable control.

Article 24: Response to Access and Information Provision Requests from Regulatory Authorities

When our company receives requests from users' regulatory authorities for access, logs, or other information provision based on laws and for legally appropriate and reasonable reasons, our company shall confirm the content and scope of such requests and cooperate within commercially reasonable limits in accordance with laws and contractual provisions. Our company shall also notify users of the content of such requests as necessary. However, this shall not apply when notification is prohibited by laws or other regulations.

Article 25: Provisions Regarding Log and Data Provision

Our company shall respond to the provision of logs and related data obtained in connection with service use only when based on laws or when there are legitimate requests from users, within reasonable limits. Provision scope, format, and content shall be in accordance with specifications determined by our company.

Article 26: Procedures, Costs, and Timing for Provision of Logs, etc.

When users wish to obtain logs, etc., they shall make formal requests by email to support@tensorenergy.jp as prescribed application procedures, clearly stating details such as the type of logs desired, target period, purpose, etc. Our company shall respond within commercially reasonable periods after receiving such requests. Separate fees may be charged depending on the content of work required for log acquisition and provision.

Article 27: Provisions or Documents Regarding Security Measures

Our company implements security measures based on industry standards such as access control, data encryption, monitoring, and vulnerability management to protect information assets. Specific measure content is explained at https://docs.tensorenergy.jp/reference/security-privacy, and additional overview documents are provided upon user request within the scope of confidentiality obligations.

Article 28: Provisions Regarding Definitions of System Outages and Security Incidents

In this contract, "system outage" refers to a state where normal access to this service by users becomes impossible, and "security incident" refers to data leakage, tampering, unauthorized use of services, or other events that have serious impact on information security.

Article 29: Provisions Regarding Information Provision During Security Incidents

When security incidents occur, our company shall promptly notify users of the overview of such events, scope of impact, response status, etc. within commercially reasonable limits, only when determined to have serious impact on user data or service use.

Article 30: Provisions Regarding Unilateral Contract Changes

When our company makes changes to service terms or other contract conditions, we shall notify users in advance by email or in-service notification 30 days before the effective date of such changes. If users do not agree to the changes, they may apply for contract termination in writing to our company before the effective date of the changes, and in this case, users shall not incur additional costs or disadvantages.

Article 31: Provisions Regarding Advance Notice of Service Changes and Termination

When our company makes important functional changes or termination of this service, we shall notify users in writing or by email 6 months before such changes or termination, excluding minor changes (security improvements, UI improvements, etc.).

Article 32: Provisions Regarding Data Acquisition and Migration Support

Upon cancellation or termination of service contracts, users may request reasonable support necessary for acquiring user data and migrating to other systems from our company. Our company shall cooperate within commercially reasonable limits and provide batch acquisition functions in standard data formats. However, separate fees may be charged when special work is required.

Article 33: Provisions Regarding Complete Data Deletion

After cancellation or termination of service contracts, our company shall completely delete user data from all storage media including our company's main servers and backup sites within commercially reasonable periods. However, data required to be retained by law shall be appropriately stored until the period specified by such laws and then deleted.

Article 34: Exclusion of Antisocial Forces

1. Contractees and our company represent to the other party that they, their officers, or their employees do not currently fall under organized crime groups, organized crime group members, persons who have not passed five years since ceasing to be organized crime group members, quasi-members of organized crime groups, companies related to organized crime groups, corporate racketeers, groups claiming to be social movements, specialized intellectual violence groups, or other similar persons (hereinafter collectively referred to as "organized crime group members, etc.") and that they do not fall under any of the following items, and pledge that they will not fall under them in the future:
   1. Having relationships where organized crime group members, etc. control management or are substantially involved in management
   2. Having relationships where organized crime group members are improperly used for the purpose of seeking improper profits for oneself or third parties or for the purpose of causing damage to third parties
   3. Having relationships where funds, etc. are provided to organized crime group members, etc., or conveniences are provided
   4. Having relationships where officers or persons substantially involved in management have socially condemnable relationships with organized crime group members, etc.
2. If contractees and our company discover that the other party, officers of the other party, or employees of the other party are organized crime group members, etc. or fall under any of the items in the preceding paragraph, contrary to the representations and pledges in the preceding paragraph, they may terminate the usage contract without any demand.
3. The provisions of Article 11 (Suspension of Use, Registration Deletion, Termination of Usage Contract, etc. by Our Company), Paragraphs 2 and 3 shall apply mutatis mutandis when our company terminates the usage contract based on the preceding paragraph.

Article 35: Governing Law and Agreed Jurisdiction

1. The governing law of these terms and usage contracts shall be Japanese law.
2. The Tokyo District Court shall be the exclusive agreed jurisdiction court of first instance for all disputes arising from or related to these terms or usage contracts.

Article 36: Resolution by Consultation

Our company and contractees shall promptly seek resolution through consultation in good faith when matters not specified in these terms arise or when doubts arise regarding the interpretation of these terms.